Refund policy
Cancellations
How to Cancel: To cancel your order, please contact us via email at care@circus9.com.
If your order has not been packed or shipped, we will process your cancellation immediately. However, you may refuse delivery upon arrival, and once the order is returned to us, we will initiate the refund process.
Refund Timelines: Refunds are processed promptly, with the amount typically reflecting in your account within 7-14 business days, depending on your payment method.
Note : In case of cancellation of COD order the COD fee will be non refundable.
Circus 9 Return and Replacement Policy
No Returns or Exchanges: For hygiene reasons, we don’t accept returns or exchanges. However, we offer replacements in the following cases:
- Damaged/Defective Products: If your order arrives damaged, has manufacturing defects
- Missing/Wrong Items: If you receive the wrong product or your order is incomplete.
Replacement Criteria:
Original Packaging: The product must be unused, sealed, and in its original packaging with intact labels.
Unboxing Video: Provide an unboxing video showing the product’s condition when received. Additional requirements:
- Photos of the outer box (front and back) with the carrier label.
- A short video showing the issue.
- Images of all received products from 2-3 angles, plus the invoice.
Replacement Process:
Write to our team: Email our Customer Support at care@circus9.com within 48 hours of receiving your order. Include your order ID, request details, and the required evidence.
Review & Pickup: We’ll review your request and, if approved, arrange a pickup within 2-4 business days.
Replacement: Once we receive the product in its original condition, we’ll ship your replacement within 24-48 hours.
Important Notes:
Marketplace Purchases: Marketplace orders are eligible for exchange if there’s a manufacturing defect.
Replacement :
If a manufacturing defect is confirmed, a replacement will be issued.
This process will take approximately 7-10 business days.
1. Pickup Scheduled – A reverse pickup request will be initiated, and our courier partner will collect the product within 24-48 hours. The customer must keep the item intact for quality checks.
2. Quality Inspection – Once received, our quality control team will inspect the trimmer to verify the issue.
3. Processing Time – The entire process typically takes 25 days, and customers will be kept informed throughout.
If the package appears to be tampered at the time of delivery, we kindly request you to refuse acceptance of the package and inform our Customer Care Team at care@circus9.com . We will be happy to re-initiate the delivery for you.
Please note that we may not be able to process a replacement or claim request for packages accepted in a tampered condition.